#WorkTrends Recap: Employee Engagement and Customer Satisfaction

share on:
customer satisfaction

It’s not a well-kept secret. There is a lot of information showing how customer satisfaction and employee engagement are closely tied together. Given your employees are the first line of contact for customers, how they interact with the buying public can have either a positive or negative impact your customers’ perceptions and ultimately your bottom line.

This week, guest host Cyndy Trivella welcomed Mary Poppen and Sara Weiner of Glint to discuss how employee engagement really impacts customer satisfaction.

Mary and Sara shared how technology helps managers and leaders improve employee engagement across the organization. They also touched on how a culture of engagement can be felt by customers as well as employees.

Here are a few key points that Mary and Sara shared:

  • When the culture is customer focused, brands can really be successful
  • Employees who love what they do pass on this contagious enthusiasm to their customers
  • It’s not that people don’t want to improve engagement, it’s that they haven’t had tools to get insights right away

Did you miss the show? You can listen to the #WorkTrends podcast on our BlogTalk Radio channel here: http://bit.ly/2lhZkca

You can also check out the highlights of the conversation from our Storify here:

Didn’t make it to this week’s #WorkTrends show? Don’t worry, you can tune in and participate in the podcast and chat with us every Wednesday from 1-2pm ET (10-11am PT). Next Wednesday, Feb 22, Meghan will be joined by Larry Oakner and Rebecca Longman of Tenet Partners to discuss branding and HR.

Remember, the TalentCulture #WorkTrends conversation continues every day across several social media channels. Stay up-to-date by following our #WorkTrends Twitter stream; pop into our LinkedIn group to interact with other members; or check out our Google+ community. Engage with us any time on our social networks, or stay current with trending World of Work topics on our website or through our weekly email newsletter.

Photo Credit: RESULTS Technology Flickr via Compfight cc

Share on Facebook12Tweet about this on Twitter148Share on Google+2Pin on Pinterest2Share on LinkedIn37Share on StumbleUpon0Email this to someoneBuffer this page
Meghan M. Biro

Meghan M. Biro

Meghan M. Biro is a globally recognized Talent Management and HR Tech brand strategist, analyst, digital catalyst, author and speaker. As founder and CEO of TalentCulture, she has worked with hundreds of companies, from early-stage ventures to global brands like Microsoft, IBM and Google, helping them recruit and empower stellar talent. Meghan has been a guest on numerous radio shows and online forums, and has been a featured speaker at global conferences. She is a regular contributor at Forbes, Huffington Post, Entrepreneur and several other media outlets. Meghan regularly serves on advisory boards for leading HR and technology brands. Meghan has been voted one of the Top 100 Social Media Power Influencers in 2015 by StatSocial and Forbes, Top 50 Most Valuable Social Media Influencers by General Sentiment, Top 100 on Twitter Business, Leadership, and Tech by Huffington Post, and Top 25 HR Trendsetters by HR Examiner.

Leave a Response