Blogger: Meghan M. Biro

Meghan M. Biro is a globally recognized leader in talent strategy and a pioneer in building the business case for brand humanization. Founder of TalentCulture and a serial entrepreneur, Meghan creates successful ventures by navigating the complexities of career and workplace branding. In her practice as a social recruiter and strategist, Meghan has placed hundreds of individuals with clients ranging from Fortune 500s to the most innovative software start-up companies in the world, including Google, Microsoft and emerging companies in the social technology and media marketplace. She is also an accomplished consultant who has helped hundreds of individuals from all levels in the organization (C level executives, mid-career, mid-level managers, software architects and recent college graduates) and across generations (Gen Y to baby boomers), develop effective career strategies that propel them to achieve personal and professional success. Meghan is a blogger on the subjects of leadership, recruiting, workforce culture, personal and corporate branding, and social media in HR. She is Founder and co-host of two Twitter chat communities: “#TChat, The World of Work”, a long-standing weekly chat and radio show and #HRTechChat, both communities dedicated to addressing the business needs of the rapidly evolving people-technology landscape. Meghan is a regular contributor at Forbes and Glassdoor. Her thoughts are often quoted on top publications such as CBS Moneywatch, Monster, and various other HR, Social Media and Leadership blogging hubs of your choice. Meghan is an avid community builder who is passionate about connecting the people dots.

6 Fundamentals of Effective Collaboration

Originally posted by Chris Jones, a TalentCulture contributing writer. He is an IT Strategy & Change Management consultant, with a passion for driving new levels of engagement and learning in the modern organization. His research areas include the dynamics of organization culture, and more recently, the importance and implications of critical thinking. Check out his blog, Driving Innovation in a Complex World, for more.

In my last post, I framed a definition of collaboration, but it left many questions unanswered. For example, what would effective collaboration look like?

Photo by jessica @ flickr

Here are my secret sauce ingredients. I see these as key factors for driving effective collaboration:

Engagement. To me, it starts with listening, being in the moment. Active listening and engagement is necessary to establish rapport and trust.

Keeping it Real (being Authentic). We must always expect authenticity across collaboration efforts. We have to be who we say we are and not “role play” to expectations or false projections.

A Bias for Learning & Discovery. I’m curious, so I model that behavior in groups. I ask “why” pretty often. Personally I seek to resolve ambiguity, but I’ve learned (via blog comments) that I can also use conflicting semantics to surface new perspectives and to expand horizons. Later: more on cultures of learning.

Respect for Community Members. To collaborate, I seek out others with similar interests and (preferably) greater knowledge than my own.  Most are busy. They don’t have to be there. So I respect the value of member contributions and their time.  It’s important to feel as if you need to earn a seat at the table; that changes your point of view.

Driving a Positive Vibe. We all want an upbeat work dynamic. It’s more fun to have fun, after all. Though culture is often hard to define, I find that it is a key factor in the way people behave. Leaders are called upon to model desired behaviors, so they play a key role in creating an environment conductive to collaboration. Incentives can help, but with collaborative teams, sometimes the only incentive is the value of insights or friendships gained by being there.

Focus on Results. I like to champion real outcomes. I’m the guy who says, “ok fine, so what are we going to DO about it?” I annoy people with that, but it’s important. Where can we take the group’s insights? How can we apply them?

Do these aspects resonate with you? Share a story. I’d like to know your perspectives.

I’ve been grappling with collaboration for a couple decades now, usually in the context of IT projects in corporate silos that seems designed to shut down cross-functional collaboration.  The hardest part was watching talented people lose motivation in the midst of their best efforts to overcome resistance.

I think it’s going to be different now.  In the new 2.0 world, social technology amplifies the collaborative trend, accelerates its impact and expands its reach. We need to understand and embrace the steps above if we hope to survive, let alone compete, in the Knowledge Economy. Hold on tight. In a world of exponential growth trends, 2010 should rock WAY more than 2009.

So it’s back to the rodeo, I suppose.

A quick thank you to my friends at #SMCHAT who have been instrumental in helping me learn and frame many of these collaboration concepts in a 2.0 context.  It’s been a  journey of discovery.  In a sense, it’s a journey that’s led me to TalentCulture. I participate in many communities besides TalentCulture, including #SMCHAT and #ECOSYS. My motivation?  I’ve learned that if you hang around smart people long enough, eventually, something will rub off.

Here’s hoping. Rest assured, I’ve been taking copious notes.

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Another for me is a Sweet Spot of mutual benefit for all collaborators... and agreement on Rules of Engagement really reduces conflict and encourages candor

Hi Gary,

Thanks so much for your comments. Definitely see value in the CoP approach, especially as it is extended using social media. KM had the concept down long ago, but perhaps now it can realize a broader adoption.

Always up for adding principles. "Mutual sense of purpose" is absolutely key. Need to have stable common ground.

Yes, TalentCulture is a super group. Hope you'll continue to follow our posts & engage in discussions with us. You will also find me on Twitter, @SourcePOV.

Very best regards -

Chris

Chris,

Indeed, "hanging around" smart people has many benefits especially if the environment allows meaningful engagement. To your list of fundamentals for effective collaboration I might suggest 'a mutual sense of purpose"

I'm a member of a Community of Practice (CoP) where collaboration is essential. CoP was coined by John Seely Brown while working at Xerox PARC (Palo Alto Research Center) in the 1980s and has been defined as a

" ... small group of people who've worked together over a period of time. Not a team, not a task force, not necessarily an authorized or identified group. They are peers in the execution of "real work." What holds them together is a common sense of purpose and a real need to know what each other knows."

BTW, TalentCulture sounds exciting and reminds me of the feelings I have while watching the TED talks and imagining the heady environment there.

These are all great ingredients for the secret sauce of effective collaboration. I also believe in increasing acceptance within the team that will be collaborating. People need to be open to improving their collaboration process, and if they aren't the benefits of collaboration will never be felt.

Thanks for the feedback guys, appreciated as always.

Meghan - If I was able to capture the spirit of TalentCulture in my post, I'm very glad. It's a spirited bunch with much potential. Excited to be a part of it.

Mike - the "uplifting" idea is sometimes a unique element. I draw significant positive energy from what are often called "emergent" outcomes, aka the "unpredicted benefits" via collaboration .. and its great to see the reaction of others, as the idea catches on.

Ray - love your quote. That one may be tweetable, as is :)

See you guys online - thanks again !!

Chris, Great succinct points. For me Engagement and Keeping it Real (Being Authentic) are key to getting collaboration off to a good start. I think this quote fits with these points. "People don't care about how much you know until they know how much you care".

Chris, This is an excellent outline for effective collarboration. In my comments on posts, I usually select key points that resonate with me - and key on them.

In this post, all six points are memorable:
1. Engagement
2. Keeping It Real (being Authentic)
3. Bias for Learning & Discovery
4. Respect for Community Members

I especially like your last two:
5. Driving a Positive Vibe
6. Focus on Results

"Driving a Positive Vibe" - absolutely, we need to be uplifting, offer-value add information and respect for others. In fact, this reminds me of what my mom once said to me growing up, "Mike, try not to use the negative 'N' words - No, Never, Not."

"Focus on Results" - as we get to know one another, you will see I am very results-oriented. In the end, it's the results that our clients appreciate and demand.

I look forward to reading your future TalentCulture posts and collaborating on new projects.
Best, Mike

Chris, you have encapsulated the concept of social community very nicely. I really enjoyed this read. I'm very interested in behavior traits and what is essential to collaborate effectively for group initiatives. Open communication and a shared sense of mission are key factors in any successful collaboration. Groups benefit from your #SMCHAT and #ECOSYS chats as you move beyond the hypothetical and ask the important questions "What does this really mean?" or "What can we do next?" Action is key and often times, a missing component. It's the difference between brainstorming and actually executing a strategy.

You have essentially summed up the TalentCulture mission = Ultimately, Culture (People) will sustain a community. Learning, Communication, Respect, Fun, Dedication, and Results. Certainly a complex equation and one that entails consistency and vision. Thank you for this thoughtful contribution. Big cheers to our collaboration!

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  1. [...] Collaboration: the secret sauce via @sourcePOV I’ve been grappling with collaboration for a couple decades now, usually in the context of IT projects in corporate silos that seems designed to shut down cross-functional collaboration.  The hardest part was watching talented people lose motivation in the midst of their best efforts to overcome resistance. [...]

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  4. [...] online. TalentCulture has previously featured several articles by the great Jeff Wilfong and Chris Jones highlighting some of the high-level processes and theories that dictate successful collaboration. [...]

  5. [...] online. TalentCulture has previously featured several articles by the great Jeff Wilfong and Chris Jones highlighting some of the high-level processes and theories that dictate successful collaboration. [...]